1. Create an account

2. Choose your device and device specifications

3. Select your preferred subscription period

4. Add to cart

5. Continue to checkout

6. Choose your preferred pick-up store

7. Finalise your payment

8. Check your email to receive updates on your order status.

9. Ready to collect your device!

Cinch subscriptions are currently available to individuals aged 18 years or older with:

• Malaysian Citizens (MyKad holders)

• Permanent Residents (MyPR holders)

As part of our verification process, all customers must complete an identity check (via MyKad, MyTentera, or MyPR) through SumSub and a credit check through our Credit partners.

We accept Debit, Visa, MasterCard or American Express card. We do not accept any prepaid cards.

Absolutely. All devices from Urban Republic are guaranteed to be brand new and sourced directly from authorised suppliers.

Your subscription is billed monthly in advance. Your first payment is taken when your order is confirmed. Future payments are charged monthly from the date your product is delivered, and you’ll only be billed for the time you have the item. For full details, please see our Help Centre articles: When is my first payment due and what is my billing date?

Yes — you can choose to purchase your device at any time during your subscription. All subscription payments you’ve already made will be credited towards the final purchase price. The price is dynamic and may change over time based on factors such as your payment history and account activity.

Purchasing is optional — you can also choose to upgrade, extend, or return your device at the end of your plan.

For full details, please see our Help Centre article: Can I purchase the device?

Yes, you can buy your device after the first month payment, but it may cost more than buying it retail. Our subscription is designed to spread out costs while offering flexibility and protection.

If you are keen to purchase immediately, we recommend going to your local retailer.

The purchase price is dynamic and may change over time based on factors such as your subscription history, account activity, and the condition of the device. We recommend checking your account for the most up-to-date offer. All subscription payments you’ve made will be credited toward the final purchase price.

For full details, please see our Help Centre article: Can I purchase the device?

We only use your data to manage your relationship with Cinch and our services. Through our Know Your Customer “KYC” Partner, SumSub,  we receive standard-format personal data including income information. We only use privacy and encryption protocols that are approved by Bank Negara Malaysia according to the Malaysian Data & Privacy Laws. We take data privacy extremely seriously. For full details on how we protect and manage your data, please refer to our Privacy Policy.

Once you collect your device in-store, your Urban Republic x Cinch subscription is activated and confirmed. No changes can be made after collection, as you will have verified the device’s condition at handover.

If you need help after pick-up — whether with setup, features, or your subscription — our Customer Experience Team is ready to assist.